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Refund Policy


  • Your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via email or your contact phone number within one to three business days. The cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges. We recommend each customer read and review the cancellation policy.

What CAN be Refunded:

  • Some tours may require a minimum number of travelers to operate. The affected traveler will be fully refunded. Should this occur, it would be under very rare circumstances because we try our best to provide the best services for our travelers.
  • Any additional refunds based on extenuating circumstances will depend on the individual reservation.

What CANNOT be Refunded:

  • All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.
  • No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.
  • Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.
  • Hotel extensions cannot be exchanged or refunded once confirmed.

Our Cancellation Policy

The Cancellation Policies listed below apply to all reservations. Please know that iTour Limited will always adhere to individual tour policies when applicable.

Cancellation Made Within

7 days prior to departure – Non-refundable
15-25 Days Prior to Departure Date – 50% of total purchase amount can be refunded
25 or more Days Prior to Departure Date – 90% of total purchase amount can be refunded
Refund Policy

  • Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.
  • If a tour is scheduled to depart within the next 7 days, we will not change a traveler’s departure date and will not offer a refund.
  • All cancellations must be made directly with iTour Limited, not with tour providers.
  • In most cases, reservations paid by wire transfer or cash deposit will be refunded via PayPal. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.

Amendment Fees:

Any changes made to a reservation after successfully submitting the order will be subject to a minimum €20.00 Amendment Fee (per change). Reservations will be confirmed within one to three business days. The following constitute as an amendment to a tour:

  • Changing departure date
  • Changing pick up time or location
  • Changing tour
  • Changing guest name
  • Changing itinerary
  • Removing / Replacing a guest
  • Adding / Replacing a guest
  • The €20.00 amendment fee is a minimum tour change fee. If you request multiple changes and/or request the adjustments at the last minute, additional fees may apply (in addition to the €20.00 amendment fee). Paying the €20.00 amendment fee does not guarantee a change can or will be made.

Amendments for Flights:
Please note that it is impossible to change the following flight details after confirmation.

  • Name of the Passenger
  • Last Name of the Passenger
  • The itinerary