ARCTIC ODYSSEY (СRUISE TO SVALBARD, GREENLAND AND ICELAND)
Abundant wildlife in Spitsbergen and stunning scenery in East Greenland combine to create a complete Arctic experience...
Cancellation / Prepayment
Reservations and Payments. A deposit of 20% of the appropriate cabin rate is required to confirm the reservation; the final payment (80%) is due 90 days prior to the departure. All payments are to be made in the agreed currency indicated on the invoice. The deposit can be made by credit card or via bank transfer. The final payment is to be made via bank transfer. North American office also accepts credit cards and checks for deposit and final payment. Payment Delay. The date of payment is considered to be the date of crediting the funds to the account of Operator. In case of payment delay Operator has the right to apply payment delay fee which equals to 0.1% from the due amount for each day of delay. Booking Cancellations/Refunds. All requests for cancellation must be made in writing. Reservations cancelled more than 120 days prior to departure are subject to a USD 750per person cancellation fee. Reservations cancelled from 119 to 91 days prior to departure are subject to 20% per person cancellation fee. Reservations cancelled 90 days or less prior to departure are subject to full fare forfeiture (cancellation fee is 100%). For these and other reasons mentioned below, passengers are strongly encouraged to obtain trip cancellation insurance. The services included in the cruise rate are based on group participation, and no refunds will be made for any part of the program in which passengers choose not to participate, including any Zodiac cruises or landings. It should be understood that refunds will not be made to passengers who do not complete the tour for any reason whatsoever. Voyage Cancellation. Operator reserves the right to cancel any departure due to insufficient reservations up to eight weeks before the date of departure (passengers may be offered alternative cruise dates). Operator also reserves the right to cancel any departure up until the date of that departure due to force majeure or other circumstances beyond the control of Operator that prevents the operation of the tour (this also includes governmental and administrative decisions). Operator or its agents are not responsible for any costs or penalties relating to air transport or other services that are cancelled. Operator is not liable for failure to provide the services or accommodations offered to the extent that such services or accommodations cannot be provided due to force majeure or other circumstances beyond its control. Transferred reservations/name changes. Bookings transferred from one departure (more than 90 days prior to departure) to another, for the same passenger can be made at no charge, based on availability. By direct permission, and on a limited basis, name changes on a reservation can be made at a fee of USD 300 per person, but not less than 90 days before the departure. Children. Children must be at least 12 years of age to participate in the expedition cruise. However, Operator may accept children ages 6-11 on a case by case basis after additional consideration by the Operator. On-board language. All voyages are conducted in English and German. For groups of passengers speaking other languages, Operator recruits multi-lingual staff members, who assist the passengers during briefings and lectures. Staff varies from voyage to voyage; please check when booking. On-board authority. All passengers are subject to instructions or regulations given by the Captain or the Expedition Leader. On-board payments. All payments are in US dollars. Passengers may run a tab which must be paid prior to disembarkation. Payments can be made in cash or via credit card.